We’re a local team and aim to attend as quickly as possible depending on workload, traffic and the urgency of the issue. When you contact us, we’ll ask a couple of quick questions (what’s happening, any safety concerns, and your address) and then confirm the earliest available attendance window.

Yes — we keep pricing clear. Before any work starts, we’ll explain the likely approach and the cost (or a clear estimate where the issue needs investigating first). If we uncover anything unexpected once we’re on site, we’ll talk you through the options and confirm any changes before proceeding. No surprise add-ons.

Having the right details helps us diagnose faster and often saves you money. If you can, please share: Your postcode and best contact number A quick description of the problem (leak, blockage, no heating, low pressure, etc.) When it started and whether it’s getting worse Any visible signs (water staining, smells, overflowing drain, boiler error code) For boilers/heating: boiler make/model (if you know it), pressure reading, and any fault code Photos/videos if relevant (especially for leaks and drainage)

In many cases, yes. We come prepared for the most common faults across plumbing, heating and drainage. If specialist parts are needed, we’ll explain the next steps, source what’s required, and arrange a return visit as quickly as possible. Our priority is to make the situation safe and stable straight away (especially for leaks, no heating, or blockages).

If it’s safe to do so, these steps can help: Water leak: turn off the stopcock (main water supply) and isolate the appliance if relevant Heating leak / boiler issue: switch the boiler off and avoid repeated resets Blocked drains: stop using water and avoid pouring chemicals down the drain repeatedly Smell of gas: open windows/doors, avoid switches/naked flames, turn off gas at the meter if safe, and call the Gas Emergency line 0800 111 999 Move valuables away from affected areas and use towels/buckets to contain water If you’re unsure what’s safe, call us and we’ll guide you over the phone.